Langmeier Backup FAQ

If you are performing a network backup with Langmeier Backup to a network folder, you may encounter the following issue: manual backups start as expected, but during scheduled automatic backups, you see an error message in the log such as:

Disk \\server name\share name\ is not available.

Alternatively, if the network folder is set as the backup source, you might see:

Source #1 cannot be found.

This problem occurs because the Langmeier Backup Service runs under the default System user account. The System user does not have any login credentials. For security reasons, Windows network shares typically require authentication, and only users with valid login data are granted access. As a result, Windows blocks connections that do not provide login credentials.

Solution: To resolve this issue, please follow these steps:

1. Open the Windows Services management console and locate the Langmeier Backup Service.
2. Right-click on the service and select Properties.
3. Navigate to the Log On tab.
4. Enter the credentials of a user account that has the necessary permissions to access the required files and folders on the network share.

After entering the credentials, confirm your changes by clicking OK. Once you restart the service, scheduled backups will be able to access the network folder correctly and run as intended.

Look it up further: Network backup, Network data backup, Data backup, Windows service

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