Langmeier Backup Reseller Survey-2017

Langmeier Backup

Reseller satisfaction survey 2017

Langmeier Software is once again conducting a satisfaction survey of Langmeier Backup resellers in 2017. 195 companies took part in the survey as resellers who offer the software to their customers and support them with configuration and maintenance. This makes resellers the best target group to give a well-founded and professional opinion about Langmeier Backup.

On the following pages you can see the analyzed results of the Reseller Survey 2017.

The survey was mainly structured according to these topics

-Importance of digital data for the companies and their customers

-Satisfaction with Langmeier Backup (functionality and clarity)

-Reliability of Langmeier Backup over the entire period of use

-Comparison with other backup solutions and main purpose of use

-Price/performance ratio

-Satisfaction with the support

At the beginning of the survey, we asked Langmeier Backup resellers how important they thought digitally stored data was.

Scale questions: from 1(very) to 5(not at all)

Question1: How essential are digitally stored data sets for the functionality of your company?

Question2: How important is a reliable backup system for your company?

Next, we asked the resellers how satisfied they were with Langmeier Backup in general, with a particular focus on functionality and ease of use.

Scale questions: from 1(very) to 5(not at all)

Question3: How satisfied are you with the Langmeier backup software?

Question4: How user-friendly is the Langmeier backup software? (Only for professionals or also clearly designed for beginners?)

The next two questions are intended to give an impression of how secure the resellers feel when using Langmeier Backup and the duration of use is a clear indicator that underlines this point.

Scale question: from 1(very) to 5(not at all)

Question5: How secure do you feel about your data and the systems you use thanks to Langmeier Backup?

Question6: How long have you been using Langmeier Backup?

In this part of the survey it was important to us whether the resellers also use other backup solutions and can therefore make a direct comparison in terms of the range of functions. And for what purpose they use Langmeier Backup.

Question7: Do you also use other backup software?

Question8: What do you use Langmeier Backup for?

A very important point is satisfaction with the price/performance ratio and how this affects whether you recommend Langmeier Backup to others.

Scale question: from 1(very good) to 5(not good)

Question9: How would you rate the price/performance ratio of the Langmeier software?

Question10: Would you recommend Langmeier Backup to friends and colleagues?

Question11: How did you become aware of Langmeier Backup?

Question12: How often do you use Langmeier Backup?

Question13(a): Have you had contact with the Langmeier Backup support team?

Scale question: from 1(very) to 5(not at all)

Question13(b): If yes, how satisfied were you with Langmeier Backup's support team?