Langmeier Backup: 100% satisfied resellers
Langmeier Software listens to its customers. Under the urge to sharpen our focus even further on what's important and essential, we took a survey of 100 Langmeier backup resellers in February. The resounding result: Langmeier Software has 100% satisfied resellers.
Question 1: How satisfied are you in general as a Langmeier Software reseller?
Overall, 100% of our resellers are satisfied with Langmeier Software. This shows us that we are on the right track.
Thomas Heidrich, Heidrich Internet Service GbR: «I am very satisfied with the Langmeier software.»
Question 2a: How satisfied were you with our support?
64% of the resellers surveyed have used our support before, of which 98% were satisfied with our support services, and 94% of resellers were satisfied with the response wait time. These are numbers that are impressive. It is very important for us to be there for the reseller. For this we have often received positive feedback from our resellers, but this survey underlines it even more. We are doing everything we can to convince our resellers that you are in the right place with us.
Marcel Nenning, 3w technologies: «I am very satisfied with the support from Langmeier Software.»
Otto Elischer, EHS Office Service: «The support is an A+, that is also very important for me.»
Question 3: How do you rate the price/performance ratio of Langmeier Backup?
Again, we come to a result of 100%. Of the 100 resellers surveyed, 52% think the price/performance ratio of Langmeier Backup is «excellent», another 48% think it is «good».
This point was very important to us. After all, we can only develop software from our point of view, but we need other perspectives and angles to improve ourselves and our solutions. 82% of the surveyed resellers think that Langmeier Backup has all the necessary features and functions. However, 15% of our resellers feel that there is still something they would like to see implemented in our software. We have noted every single valuable feedback and will analyze each feedback with high attention and consider it in the further development of the solution. Again, we would like to express our sincere gratitude for the suggestions for improvement.
Question 5: Will you continue to offer Langmeier Backup to your customers in the future?
Question 6: How likely do you think it is that Langmeier Backup will continue to delight more customers in the future?
Once again, a positive result. 94% of resellers surveyed will continue to use Langmeier Backup for their customers' data backup solution. 97% of resellers think Langmeier Backup will continue to delight more customers in the future.
About the Author Sebastian Müller, partner support
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