Langmeier Backup FAQ

Langmeier Backup for aBusiness Suite under Windows 7

Windows 7 support has already been discontinued by Microsoft. If someone still uses Langmeier Backup under Windows 7 and wants to back up data to the aBusiness Suite Cloud, the following error may occur under Windows 7:

"Access to online storage failed"

and further:

"An error has occurred in the secure channel support"

This error appears because Windows 7 does not usually have the TLS 1.2 protocol enabled, but this is required by aBusiness Suite.

To activate the TLS 1.2 protocol, proceed as follows:

(a) Enable protocol in the Internet properties:

  1. Go to Control Panel
  2. Click on Network and Internet
  3. Click on Network and Sharing Center
  4. At the bottom left, click Internet Options
  5. The "Internet Properties" dialog box appears, click on the "Advanced" tab
  6. Scroll to the bottom and activate "Use TLS1.2"
b) The second step is to install the necessary Windows update for TLS 1.2. This is the link to download and install the correct update for your operating system:


To apply this update, Service Pack 1 for Windows 7 or Windows Server 2008 R2 must be installed.


c) The previous steps may have already been done by Windows Update. What Windows Update does not do, however, is add the TLS 1.2 protocol to the standard of supported protocols. This third and final step is therefore absolutely necessary:
  1. Open the Windows Registry Editor

  2. The registry entry DefaultSecureProtocols must be added as a DWORD value under the following path:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp

    On x64-based computers, DefaultSecureProtocols must also be added to the Wow6432Node path:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp

  3. To support TLS 1.2, this value must be set to hexadecimal 800.

d) At the end of these measures, a restart of the computer is mandatory.
As soon as you have completed these measures, you can also back up your data to the aBusiness Suite Cloud under Windows 7 and Windows Server 2008 R2 using Langmeier Backup 12. Please note that at least Langmeier Backup 12 is required for this.

Langmeier Backup

Backup for Windows

  Buy now   Try it for free

Backup Software For Windows

About the author
Founder and CEO of Langmeier Software
I don't want to complicate anything. I don't want to develop the ultimate business software. I don't want to be listed in a top technology list. Because that's not what business applications are about. It's about making sure your data is seamlessly protected. And it's about making sure everything runs smoothly while you retain full control and can focus on growing your business. Simplicity and reliability are my guiding principles and inspire me every day.
 
Look it up further:
Langmeier Backup FAQ, Error message, aBusiness Suite
Related articles

Post a comment here...